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How To Sign Up on Boomplay
There are a number of ways to sign up to Boomplay. See the various options available below;   Sign up using Mobile Number 1. Launch the app and navig...
Wed, 20 Apr, 2022 at 10:48 AM
Forgot your Password? Reset it!
1. Navigate to the profile icon and tap 'Log in/Sign up' as seen in the screenshot below; 2. Tap 'Use Phone or email' 3. In...
Wed, 20 Apr, 2022 at 3:24 PM
Forgot Login Details
In a situation where you log out of your account and cannot remember the option in which you used to sign up (phone number, Facebook, Twitter, or Gmail), ki...
Wed, 25 Nov, 2020 at 11:37 AM
How To View My Boom ID.
What is Boom ID?  Boom ID is the Unique Identification Number that is automatically assigned to all registered users of the Boomplay App, and is 8/9-dig...
Thu, 21 Apr, 2022 at 2:24 AM
Edit Username
How to edit username. Kindly note you can have your username changed! Please send a mail to support.boomplay@transsnet.com with the username you des...
Sun, 12 Dec, 2021 at 4:54 PM
How to set/change profile picture
How to set/change profile picture. 1. Launch the app. 2. Tap on the profile icon at the top right corner  3. Click on the profile picture ...
Tue, 12 Apr, 2022 at 12:08 PM
How to swap phone number
If you would like to swap/change the mobile number, you would need to provide some details (security reasons) that will enable us to enforce this change.  ...
Sun, 12 Dec, 2021 at 4:43 PM
What functions are available to me if I change my device?
Songs downloaded via subscription cannot be transferred from an old device to a new one. All downloaded songs are  saved in .bp format. This means that u...
Tue, 12 Apr, 2022 at 12:15 PM
How to cancel auto-renewal functions
How to cancel auto-renewal function on subscription. Please the article under  subscription for steps on how to cancel auto-renewal based on the option ...
Tue, 12 Apr, 2022 at 12:16 PM
How to Link Phone number to account (registered via social media or Google)
You have the option to link your phone number to your account if you registered using Google or any of the social media options. Step 1: Navigate to  yo...
Fri, 24 Jun, 2022 at 10:49 AM